Customer Support Specialist

Customer Support Specialist at "Voucher For You"

As a Customer Support Specialist at "Voucher For You," you will play a crucial role in delivering exceptional customer service, resolving issues related to vouchers, and ensuring customer satisfaction. This position requires excellent communication skills, patience, and effective problem-solving abilities.

Key Responsibilities:

Provide Customer Support:

• Address and handle customer inquiries and requests via email, phone, and online chat.
• Resolve issues related to voucher usage, transactions, and technical problems.

Manage Complaints:

• Receive and address customer complaints promptly and effectively.
• Propose reasonable solutions, process refunds or exchanges as per company policy.

Process Orders:

• Confirm and monitor customer orders, ensuring accurate and timely transactions.
• Update order information and handle change or cancellation requests according to company policies.

Provide Information:

• Offer detailed information about vouchers, promotions, and company policies to customers.
• Guide customers on using website features and answer service-related queries.

Reporting and Feedback:

• Record and report customer issues, feedback, and suggestions for service improvement.
• Coordinate with other departments to address product and service-related issues.

Maintain Customer Relationships:

• Build and sustain positive relationships with customers to enhance loyalty and satisfaction.
• Conduct surveys and gather feedback to better understand customer needs and preferences.

Job Requirements:

• Diploma or higher, preferably in Business Administration, Customer Service, or a related field.
• At least 1-2 years of experience in customer support, with preference for e-commerce or voucher services experience.
• Strong communication skills, problem-solving abilities, and adept at handling situations delicately.
• Proficiency in customer support tools and order management software.
• Team spirit and ability to work under high pressure.

Benefits:

• Competitive salary and attractive benefits package.
• Opportunities for training and career development.
• Supportive and friendly work environment.

If you are passionate about providing outstanding customer service and wish to join our team, please submit your application today!